Shipping policy


Thank you for visiting and shopping at liftthecitysupplements.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Currently we only ship within Canada.

Shipment processing time

All orders are processed within 1-2 business day. Orders that are placed within Toronto  before store closing hours will be processed on the same business day and shipped or delivered by the following business day. Delivery times for orders placed within Toronto Area on Friday after 8am and on weekends depend on proximity to the store and availability of shipping options. Orders being shipped to areas outside of the Greater Toronto Area are not shipped or delivered on weekends or holidays and are subject to shipping times as estimated by Canada Post (or equivalent carrier, i.e. UPS, Canpar, ICS). 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. While a specific service is chosen (i.e. Canada Post), Lift The City Supplements reserves the right to use an equivalent carrier (i.e. UPS, Canpar, ICS). 

Disclaimer for Lost or Stolen Packages

At Lift The City Supplements, we strive to ensure secure package delivery. However, if your package goes missing after being marked as delivered or shipped, please read this disclaimer:

  1. Delivery Confirmation: Once a package is marked "Delivered" or "Shipped," our responsibility ends.

  2. Stolen or Missing Packages: If you suspect theft, do the following:

    a. Check Delivery Confirmation: Make sure the package was delivered correctly.

    b. Contact Authorities: Report theft to local law enforcement.

    c. Contact Us: We'll try to assist, but we're not responsible after delivery.

  3. Insurance and Carrier: Check if your package is insured or file a claim with the carrier.

  4. Preventative Measures: Use signature confirmation, security cameras, or secure drop-off locations.

  5. Replacement/Refunds: We may offer help but case-dependent.

  6. Limitation of Liability: We're not liable once marked as delivered or shipped.

Please review our current policy before making any purchases. Contact us at ltc@liftthecitysupplements.com for questions.

Disclaimer Last Updated: 09/22/2023